PlayOn Support Center.

Check out the PlayOn FAQ’s, System Requirements and User Guide to get all of your questions answered. If you still need help using PlayOn, feel free to email our support team at

Support Center

General Help

Free Technical Support

Our top-notch product support team is at your service, for free. If you experience any problems using PlayOn and have already reviewed all of the help resources available, contact our technical support team by sending an official request from the PlayOn desktop app. We will do our best to respond within 48 hours.

Account Help

Sign in to your account to view or change your plan from your account dashboard. If you need further assistance, just drop us a note at

Account help for customers with existing license keys

Did you purchase PlayOn and/or PlayLater prior to November 2013 and received a license key in the format of xxxx-xxxx-xxxx-xxxx? If so, you'll need to Download PlayOn, create an account, then install PlayOn. Once you have installed PlayOn and logged in with your new account, click on My Acount in the upper left, then follow the instructions for importing/registering your license key in the "Have An Existing License Key?" section near the bottom of the screen.