Frequently Asked Questions about PlayLater
Take a look here for answers to the most common questions concerning PlayLater.
- What is PlayLater?
PlayLater is software for your PC that lets you record movies and TV shows to your hard drive from popular websites like Hulu (free), Hulu Plus*, Netflix*, HBO Go, HBO Now, ABC, NBC, CBS, FOX, Comedy Central and much more. Once the recordings are on your computer, you can watch them at any time, even offline, on your computer, mobile device, or tablet (or on your TV with PlayOn).
*requires an active subscription with the provider
- How does it work?
PlayLater works very much like a DVR. Simply find and select the show you want to record and you can choose to either record it immediately or add it to your queue to be recorded later. All videos will be recorded in real time on your computer just as it would on a DVR. PlayLater works in the background on your PC so you can continue to do other things while PlayLater is recording.
In order to record videos to your computer, PlayLater relies on a free version of our other product, PlayOn. You can read more about PlayOn at www.playon.tv. If you don't already have PlayOn installed, it will be installed automatically for you when you install PlayLater. You do NOT need to purchase PlayOn to use PlayLater.
- How much does PlayLater cost?
Visit the PlayLater purchase page to learn more.
- Do you offer tech support?
We offer free tech support via email. We strive to answer every request within 24 hours. Just email us at firstname.lastname@example.org.
- Does your software run on Mac or Linux?
- What are the minimum system requirements?
• Microsoft Windows XP (Service Pack 2 or later), Windows Vista, Windows 7, or Windows Server 2003/Windows Home Server (Service Pack 1 or later). 64-bit versions of Windows are also supported.
• Windows Internet Explorer 7 or later
• Windows Media Player 9 or later
• Installation includes the Microsoft .NET Framework 3.5 (Service Pack 1) if needed
• Pentium 4 3.2+ GHz, Pentium M 2.0+ GHz, or any multi-core x86 processor
• 512 MB RAM (1 GB recommended)
• 100 MB of available disk space for installation plus a recommended 4-5 GB of storage space for recorded videos
• Internet broadband connection of at least 1.5 Mbps
Features & Content
- What can I record with PlayLater?
Over 40 video channels are available for recording with PlayLater including Hulu, Hulu Plus*, Netflix*, ABC, NBC, CBS, FOX, Comedy Central, Food Network, Amazon Instant Video*, Cartoon Network, PBS Kids, Disney, Nick, Nick Jr. and many more. Click here to see the complete list of channels. Additionally, you can easily expand your recording selections by adding plugin channels from our Plugin Channel Store, giving you an amazing selection of entertainment options.
*requires an active subscription with the provider
- I want to record videos from [name of my favorite website] but I don't see it listed as a channel? How can I add it as a 3rd-party plugin channel?
First, check to see if a plugin channel is available for that website by visiting our Plugin Channel Store. If it is available, just click on download to add it to PlayLater. Plugin channels are created by our plugin channel developer community and there is a wide selection available for you to choose from. If you wish to see a channel added, you may email us at email@example.com and tell us about it. By the way, plugin channels are free for you to download.
- Can I watch my recordings on the go on my iPhone, iPad, Android phone?
Apple iOS device users:
To watch PlayLater recordings on your iPhone, iPad, or iPod Touch, just download and install the PlayLater app from the iTunes store and follow the instructions below for copying your PlayLater recordings from your PC to your device.
» See instructions for copying your PlayLater recordings to your iPhone, iPad, or iPod Touch
Android device users:
To watch PlayLater recordings on your Android device just follow the instructions below for copying your PlayLater recordings from your PC to your device.
» See instructions for copying your PlayLater recordings to your Android device
- Does PlayLater work outside the US?
- Is PlayLater legal?
- How much storage space do I need to have per recording??
The size of the recording will be displayed under the My Recordings section (discussed later). These recordings will vary in size. A standard sitcom (~22 minutes of video) will require around 500MBs. The size of the video will climb from there with longer "1 hour" shows (really ~45 minutes) requiring 1GB and a typical 90 minute movie or season finale requiring about 2GBs. It will be necessary to choose a place with ample free storage space to save your recordings.
PlayLater makes this very easy. Simply click the Settings menu and choose "Set Storage Folder" to select a folder on a hard disk with space that will meet your needs.
- Can I record multiple videos simultaneously?
PlayLater can only record one video at a time. However, you can add videos to your recording queue and PlayLater will automatically record the next video when it finishes recording the first. To add a video to the queue just select the video and click “Add to Recording Queue”.
PlayLater makes it very easy to add multiple videos from a single folder, too. If you want to select multiple videos you can switch back to the folder you were just browsing by clicking the channel’s name next to the My Recordings tab. For example, in the picture above, you can click the HULU tab to return to the opened HULU > User Queue > Sort By Date folder after clicking Record Now.
You can visit your queue at any time and click the Cancel button to stop a recording or click Remove to delete a video.
Don't see your question listed? Email our support team at firstname.lastname@example.org and we'll be glad to help.