PlayOn Technical Support

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Helpful Resources
How to Contact Support
Installation Problems
Retrieving License Key
Sales Inquiries or General Questions

Helpful Resources

If you have questions or issues with your PlayOn installation, check out the following resources for further assistance:

Frequently Asked Questions
   Common questions and answers about purchasing and using PlayOn
User Guide
   Help with installing and using PlayOn
General Technical Issues Forum
   Review up-to-date known issues and fixes and interact with other PlayOn users
Release Notes
   Details on each version of PlayOn, including new features and fixes
Minimum System Requirements
   Hardware, software, and network requirements for using PlayOn
License Key Retrieval
   Request a lost license key

Contacting Support

If you experience technical difficulties after installing PlayOn, and have already reviewed the Help Resources mentioned above, please contact our Technical Support team by sending an official request via PlayOn Settings. Our Support team will do its best to respond within 48 hours.

To access PlayOn Settings:

  1. Open PlayOn (Start > All Programs > PlayOn).
  2. Click the "Support" button located on the default tab (General Settings).
  3. Complete the entire form, providing as much specific information as possible.
This will send us an official support request and attach diagnostic logs to help us troubleshoot the issue further.

Installation Problems

If you experience any problems installing PlayOn, please contact our support team directly at support@playon.tv.

Retrieving License Key

If you cannot locate your purchased PlayOn license key, you can have it re-sent to the email address used at the time of purchase. Please click on the resend license link below, complete the form, and ensure that your mail client and mail provider are set up to allow emails from us. Email messages are often filtered into SPAM and Junk folders, so be sure to check those folders first!

Submit a request to have your license key re-sent

Sales Inquiries or General Questions

If you have other non-technical questions, such as an inquiry about license sales, or just want us to know how much you love (or hate) PlayOn, you can also reach us directly at support@playon.tv. Please note that only installation problems and other non-technical inquiries will be answered when contacting us via email. All other technical issues related to PlayOn after you have successfully installed PlayOn must be submitted via PlayOn Settings.