PlayOn Support

General Resources

Frequently Asked Questions
Common questions and answers about purchasing and using PlayOn
User Forum
Review up-to-date known issues and fixes and interact with other PlayOn users
Release Notes
Details on each version of PlayOn, including new features and fixes
Minimum System Requirements
Hardware, software, and network requirements for using PlayOn
Devices that work with PlayOn
A list of devices you can use to help you stream PlayOn from your PC to your TV
User Guides
PlayOn User Guide
Get help installing and using PlayOn
PlayLater User Guide
Get help installing and using PlayLater
Downloads
Download PlayOn
Get the latest version of PlayOn
Download PlayLater
Get the latest version of PlayLater

Help for Customers with An Account

If you received a username and password with your purchase, please choose from the options available to you below. If you purchased a license prior to November 2013, please see the Help for Customers with License Keys section below.

Retrieve your account information
It's simple to reset your password so you can register your software or review and manage your available plans. Just enter the email address you used at the time of purchase.
Cancel Your Subscription
If you purchased a subscription plan, you may cancel your subscription at any time. Your license will continue to work until the end of your paid term. Just log into your account and click on cancel plan.

Help for Customers with License Keys

If you purchased PlayOn and/or PlayLater prior to November 2013 and received a license key in the format of xxxx-xxxx-xxxx-xxxx, please choose from the options available to you below.

Retrieve your license key
Visit the license key retrieval page and we will resend it to the email address you used at the time of purchase.
Cancel Your Subscription
If you purchased a subscription plan, you may cancel your subscription at any time. Your license will continue to work until the end of your paid term.

Contacting Support

If you experience technical difficulties after installing PlayOn, and have already reviewed all of the help resources available, contact our technical support team by sending an official request via PlayOn Settings. Our support team will do its best to respond within 48 hours.

To access PlayOn Settings:

  1. Open PlayOn (Start > All Programs > PlayOn).
  2. Click the Support button located on the default tab (General Settings).
  3. Complete the entire form, providing as much specific information as possible.

This will send us an official support request and attach diagnostic logs to help us troubleshoot the issue further.

Sales Inquiries or General Questions

If you have other non-technical questions, such as an inquiry about license sales, or just want us to know how much you love (or hate) PlayOn, you can also reach us directly at support@playon.tv. Please note that only installation problems and other non-technical inquiries will be answered when contacting us via email. All other technical issues related to PlayOn after you have successfully installed PlayOn must be submitted via PlayOn Settings.

Top FAQs

What is PlayOn?
PlayOn is software that you install on your Windows PC. It allows you to use your Wii, Xbox 360, PlayStation 3, Roku, iPhone, Android phone or another supported device to access movies and shows from Hulu, Netflix, Comedy Central, CBS, YouTube, MLB.tv, your personal media, and many more. PlayOn is both browser and media server software, built into one. It browses content from various online providers, and displays that content directly on your TV, iPhone or Android phone.
What is PlayLater?
PlayLater is software that you install on your Windows PC that lets you record movies and shows from over 60+ of your favorite streaming sites like Hulu, Netflix, Comedy Central and more. You can watch your recordings whenever you want on your PC or on your iPhone, iPad, Android phone, or other mobile device, even when you are offline.
» Learn more about recording with PlayLater
How does PlayOn work?
PlayOn runs in the background on your PC over your home network. It uses standards called UPnP and DLNA to communicate with networked gaming consoles,TVs, and mobile phones working both as an internet browser to access online media and as a UPnP media server to serve videos to UPnP compliant devices.
»Learn more