How to enter your Account Information
Once your payment has been processed, you will receive an on-screen confirmation and an email from firstname.lastname@example.org. Both of these will contain your user name and password for PlayOn and/or PlayLater. You will need to add your user name and password to PlayOn Settings (Start > All Programs > PlayOn > PlayOn Settings, Registration Tab) and/or PlayLater Settings (Start > All Programs > PlayLater> PlayLater, Settings button, Registration tab).
What's the Difference Between a Monthly, Annual and Lifetime plan?
As long as your plan is active, you will receive all patches and bug fixes for the product you have purchased. If you are on a monthly or annual plan and you cancel your plan, your access to the service will remain valid for the remaining paid time on your plan, and you will receive all software updates up until the time your plan expires. If you are on a lifetime plan for PlayOn or PlayLater, your license will be valid for the life of the product and you will receive all future patches and bug fixes.
A Note to All Customers
New products from MediaMall Technologies may require a fee to purchase for all customers. PlayOn and PlayLater software enables browsing of content provider websites that may not have a direct affiliation with MediaMall Technologies. Although we work tirelessly to ensure continued PlayOn and PlayLater compatibility with all current and future supported services, MediaMall cannot guarantee such support in any way.
Canceling Your Plan
In the event you wish to cancel your plan, you may do so at any time from your account management page. If you cancel your plan, your cancellation takes effect on your next billing cycle. If you cancel your plan after your re-billing period has started, you will still be able to continue using the service through the end of the billing period and no further charges will be made to your credit card. This cancellation policy applies to both PlayOn and PlayLater.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee. We can provide a full refund for any refund requests that are made within 30 days from purchase. You must email us at email@example.com to make a refund request. For refund requests that are made more than 30 days past the date of purchase, we cannot provide full refunds nor can we pro-rate refunds based on the unused portion of your subscription. If you opted for a subscription plan and cancel it, your cancellation will take effect on the first day of your next billing cycle and you will not be billed further. This policy applies to both PlayOn and PlayLater.
If you need additional information regarding purchasing PlayOn or PlayLater software, please visit our PlayOn FAQ page or PlayLater FAQ page, or contact us at firstname.lastname@example.org. Be sure to enter your email correctly when making your purchase since we will be emailing your account information to you.